Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.
You have the right to choose where to be treated and you can be referred to us by asking your GP. If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location in the UK.
For more information on getting referred, click here.
Depending on what your health condition is we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia. We may be able to treat you if you have another condition that isn’t mentioned, speak to your GP to find out more.
You can be referred to us even if you are already on the waiting list at another hospital. Please use the form on this page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.
Please click here to see our latest CQC report.
We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.
We offer free Wi-Fi access for patients, as well as free telephone calls and television at each bedside
If you’re staying with us, you’ll be either in a single en-suite room or a same-sex shared en-suite room.
Yes, our visiting hours are from 2:00pm to 8.00pm, two visitors at a bedside at any one time with protected meal times at 5.00pm.
Relatives are asked to allow the patient to have their meals in peace and quiet. There is a cafeteria downstairs which visitors can use during these times.
Each bed has its own television, so you can keep up with all your favourite programmes free of charge.
Once you have been referred to us by your GP, we will call you to book your first outpatient appointment. If you miss our call, you can call our patient booking team on 01179 061 800 to book your appointment.
Your GP may also refer you through the e-Referral Service which is an online booking system where you can chose which hospital you would like to go to, and your own appointment date and time. You can do this online or by telephone. The instructions to book an appointment will be on your booking letter along with a password given to you by your GP/referrer. Once you have chosen to come to us, your referral will then be sent to us. Once you have made an appointment with us, we will then be able to access your referral details and answer any queries.
Call our patient booking team on 01179 061 800 cancel or reschedule an outpatient clinic appointment.
We will call you to book your surgery date. If you miss our call, you can call our reception team on 01179 061 801 to book your surgery date. Please note there is a 10 day wait from your outpatient appointment to our surgery booking team getting your notes.
Call our reception team on 01179 061 801 to cancel or reschedule a surgery appointment.
If you have any problems in the 4 weeks following surgery, call our Patient Advice Line on 01179 061 900. If you have a problem more than 4 weeks after your surgery, please contact your GP.
Essential road works are taking place on Bromley Heath Viaduct from 24 July 2017 for approximately 33 weeks. If this will affect your journey to the centre please ensure that you factor in additional time to get to your appointment. For more information visit the South Gloucestershire Council website.