Patient and visitor information

Getting here

There are a number of ways to travel to Emersons Green NHS Treatment Centre, including public transport (bus route X18). Find us on Google Maps.

There’s also plenty of free on-site parking. To qualify for free parking all patients and visitors must enter their full car registration number into one of the terminals at the reception desk each time they visit.

If you are coming from Wales or Wiltshire, you may be eligible for help with transport. Please call us on 0117 906 1800 for details.

When you arrive please register at reception so we know you’re here. A member of staff will collect you for your appointment.

Free parking

Parking on-site is ample and available to all patients and visitors, free of charge.

To qualify for free parking all patients and visitors must enter their full car registration number into one of the terminals at the reception desk each time they visit.

Free Wi-Fi, TV and phone calls

We have free Wi-Fi access and patients can make free telephone calls from their bedside. Each bed also has its own television, which is free of charge too, so you won’t miss your favourite programmes!

Accessibility

All areas of our treatment centre are accessible to wheelchair users. Portable hearing loops are available at the main reception desk and can be carried around the treatment centre as required.

Our patient information is available in a range of languages, large print and Braille on request from the main reception desk. We also have an interpretation service available to support you if English is not your preferred language.

On-site café

There is an on-site café for visitors and our chef prepares fresh meals daily for our patients. Our menu changes regularly and offers a good variety of food and beverages at a reasonable price.

Please note: the café accepts cash payments only.

Visiting

Visiting hours are from 2pm to 8pm, two visitors at a bedside at any one time. Mealtimes are protected between 5-6pm. Relatives are asked to allow the patient to have their meals in peace and quiet. There is a cafeteria downstairs which visitors can use during these times.

Your room

If you’re staying with us, you’ll be in either a single en-suite room or a same-sex shared en-suite room. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.

 


Find out how to get prepared for your surgery Emersons Green NHS Treatment Centre - FAQ Expand