Patient choice

Choosing where to have surgery can be a difficult decision for your patients to make – fortunately it’s not one that needs to made alone. When advising your patients to choose a suitable hospital it’s wise to consider a range of factors including:

Clinicians and researchers agree that if your patients choose a hospital where they feel comfortable and confident, they are likely to improve both the results of their treatment and their experience while they’re in hospital. Being treated quickly is also vital for most patients – if your patient is waiting longer than expected with one hospital, they have a legal right to be transferred to another hospital’s list. Find out more about patient choice and how patients can switch waiting lists.

Why refer patients to us?

Our clean and comfortable hospital offers modern facilities and free on site car parking. We consistently score above 97% in the ‘Friends and Family’ test and are proud to be recognised as ‘Good’ by the Care Quality Commission. We pride ourselves on our short waiting times, and understand the importance of getting your patients treated as soon as possible. You can view current waiting times here.

     Emersons Green NHS Treatment Centre Clinical Results - E.R.P Emersons Green NHS Treatment Centre - Clinical Results

We use the same governance and accountability procedures and standards as the NHS, so patients can rest assured that they will be well looked after. Our aim is to make your patients’ care as flexible and convenient as possible.

Find out why you should refer your patients to us.

How to refer patients to us

The NHS e-Referral Service is our preferred method for patient referrals – if for any reason you’re unable to refer via eRS, contact us at and we can discuss other methods.

Our patient booking teams have excellent knowledge of how our referral process works, including what can and cannot be accepted. We can arrange training sessions with the people who make your referrals, or provide you with a dedicated phone line to call whenever you have a question.

Referral criteria (click to expand)

In order to be referred to us for treatment, the patient must:

  • have a Body Mas of 42 or less for general anaesthetic, or a BMI of 45 of less for local anaesthetic (under 160kg and able to transfer independently)
  • be 16 years old or over
  • not be pregnant
  • not require complex rehabilitation or have a chronic disease that would require immediate post-operative care in an ITU
  • not have sickle cell anaemia, renal failure, a high suspicion of cancer, or have had a cardiac arrest in the last six months

As long as the condition is managed, and the patient is stable upon admission for treatment, we can accept patients with:

  • Angina
  • Asthma
  • Atrial Fibrillation
  • Diabetes
  • High blood pressure
  • Parkinson’s Disease
  • Dementia

Our acceptance criteria may also change, depending on current guidelines and our ability to safety treat certain patients; please check with us if you have a patient on the cusp of any criteria above.

If you have any questions please contact your dedicated GP Practice Liaison on 0330 053 6445.