Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.
How do I get referred to Emersons Green NHS Treatment Centre?
You have the right to choose where to be treated and you can be referred to us by asking your GP. If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location in the UK.
For more information on getting referred, click here.
What is the most recent CQC result?
Please click here to see our latest CQC report.
How do we comply with the CMA order?
Compliance with CMA Order 2014
In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the www.gov.uk/cma-cases/private-healthcare-market-investigation. The information provided by Care UK below is required by the Order.
Care UK private healthcare services are delivered through fee rates and packages agreed between Care UK and Medical Insurers or Private Patients. Consultants who are employed or engaged through Care UK do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Care UK. No Clinicians hold practicing privileges with Care UK and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.
Care UK does not provide any Clinicians with any Direct Incentives or any High Value Services.
In the course of providing NHS and private healthcare services Care UK does provide some or all of the following Low Value Services:
- General services to ensure clinical safety e.g. in house training, administrative services, insurance or indemnity cover in respect of the treatment of patients.
- Basic workplace amenities including refreshments, subsidised meals provided on site, parking, and stationery.
- General marketing services e.g. general promotional events, providing consultant biographies/directories.
- General corporate hospitality.
Can I still have my surgery at Emersons Green NHS Treatment Centre if I have a health condition?
Depending on what your health condition is, we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia.
We may be able to treat you if you have another condition that isn’t mentioned, speak to your GP to find out more.
See our full referral criteria here.
I have already been referred to another hospital, can I change my mind?
You can be referred to us even if you are already on the waiting list at another hospital. Please use the form on this page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.
Who are your consultants?
We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.
Do you have Wi-Fi?
We offer free Wi-Fi access for patients, as well as free telephone calls and television at each bedside
Are the wards same-sex?
If you’re staying with us, you’ll be in either a single en-suite room or a same-sex shared en-suite room depending on your preference. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.
Can people visit me when I stay overnight?
Yes, our visiting hours are from 2:00pm to 8.00pm, two visitors at a bedside at any one time with protected meal times at 5.00pm.
Relatives are asked to allow the patient to have their meals in peace and quiet. There is a cafeteria downstairs which visitors can use during these times.
Unfortunately we can not allow any children under 1 year of age on the ward.
How do I book my outpatient clinic appointment?
Once you have been referred to us by your GP, we will call you to book your first outpatient appointment. If you miss our call, you can call our patient booking team on 01179 061 800 to book your appointment.
Your GP may also refer you through the e-Referral Service which is an online booking system where you can chose which hospital you would like to go to, and your own appointment date and time. You can do this online or by telephone. The instructions to book an appointment will be on your booking letter along with a password given to you by your GP/referrer. Once you have chosen to come to us, your referral will then be sent to us. Once you have made an appointment with us, we will then be able to access your referral details and answer any queries.
How do I change my outpatient appointment time or date?
Call our patient booking team on 01179 061 800 cancel or reschedule an outpatient clinic appointment.
How do I book my surgery date?
We will call you to book your surgery date. If you miss our call, you can call our reception team on 01179 061 801 to book your surgery date. Please note there is a 10 day wait from your outpatient appointment to our surgery booking team getting your notes.
What if I need to change my surgery date?
Call our reception team on 01179 061 801 to cancel or reschedule a surgery appointment.
What should I do if I have a problem after my surgery?
If you have any problems in the 4 weeks following surgery, call our Patient Advice Line on 01179 061 900. If you have a problem more than 4 weeks after your surgery, please contact your GP.