Find us

The Brooms
Emersons Green
Bristol BS16 7FH

Frequently asked questions


To learn more about paying for yourself, complete the contact form or call our dedicated Private Patient Sales Advisors on

 Telephone number for self pay   0330 053 6445


1. I’ve already seen a consultant on the NHS, but have been told I have to wait for treatment – can I still pay for myself?

We know that being treated sooner can have a huge impact on your quality of life, so if you would like to explore the option of paying for yourself please speak to our Private Patient Sales Advisors on 0330 053 6445 or selfpay@careuk.com. Changing your path from the NHS to self pay is simple, and you may even see the same consultant, as all of our doctors also treat NHS patients.

2. How and when do I pay?

You can pay by debit card, credit card, cheque, or bank transfer (BACS). Payment is required before your surgery date. Alternatively, you can pay monthly via a credit agreement with our finance partner, Chrysalis Medical Finance. Find out more about our finance options.

3. Do I need a GP referral?

Yes, you need to ask your GP for an ‘open referral’. We can also accept open referrals from other healthcare professionals, such as physiotherapists, optometrists or dentists. Please contact our Private Patient Sales Advisors on 0330 053 6445 for more information.

4. How quickly can I be treated?

We pride ourselves on our short waiting times, so your access to treatment could be significantly quicker with us. Please contact our Private Patient Sales Advisors on 0330 053 6445 or selfpay@careuk.com for further information on access times.

5. Can I choose my consultant?

In order to keep our waiting times low and provide the best possible service to all of our patients, we do not give you the option to choose your consultant.

6. What if I have a problem after my surgery?

You may have a check-up appointment and/or physiotherapy depending on the type of surgery you’ve had. We’ll make sure that you’re looked after for as long as you need our care.

7. Can I still have my surgery at Emersons Green Treatment Centre if I have a health condition?

Depending on what your health condition is, we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia.

All patients need to meet our safe criteria for treatment at Emersons Green Treatment Centre:

Self Pay treatments

Self Pay treatments

Finance options

Finance options

Why pay for yourself?

Why pay for yourself?